RanceLab Software User Help

Name

Particulars

Employee

Name of the Service Staff / Employee.

No of Cust

Number of Customers served for a given date range.

In Service Time(Min)

Total time in minutes taken to serve the customers for a given date range.

Actual Working Time(Min)

Actual Working Time in minutes as per the Work Plan for a given date range.

Down Time(Min)

Actual Working Time(Min) - In Service Time(Min).

Avg Service(Min)

In Service Time(Min) / No of Cust.

Down Time %

Down Time(Min) X 100 / Actual Working Time(Min).

Efficiency

In Service Time(Min) X 100 / Actual Working Time(Min).