Introducing Simple Home Delivery Concept:
Imagine a popular restaurant where dine-in, take away and home delivery transactions are done in equal volumes.
There are 2 or 3 pos counters and the operators needs to handle all the above transactions. In addition to above they also need to handle the driver dispatch and driver arrival.
For this, in table mode, quick mode and home delivery customer screen we have added two button 1) Driver Assign and 2) Driver Arrival
Driver Assign Screen
•You can select the driver and then scan the barcode of the bill. This will record the bill with the selected driver.
•You can also select the bill by a list or enter the bill number manually.
•It does not print trip sheet.
Driver Arrival Screen
•It is the same as old arrival screen with following difference
•It works without trip id check
•It does not show or check closing meter, vehicle no, delivery date time and delay reason.
•It shows total of all pending trip of the selected driver
•It has a button "Order Detail". Clicking this button shows all the assigned invoices of that particular driver irrespective of trip id.
Frequently Asked Question for Simple Home Delivery
FAQ: How to un-assign a driver? I have already assigned a driver for a invoice. Now for some reason we need to assign this to another driver. How?
•In case you need to cancel the trip / un-assign the driver and to assign to other driver
•Go to HD Report Screen
•Select the order you want to un-assign > use the button Un-Assign
•If it is a single order in that trip, it will cancel the trip.
•Once the order is un-assigned you can assign it to other driver.
•You may also use the button Cancel Trip Alt+A to cancel the trip.
FAQ: How to add item / void item / void bill or do some change in the order?
•Go to HD Report Screen by pressing Alt + F3 from table mode or HD customer screen.
•Select the order you want to modify
•Do the change and save.
FAQ: The customer screen has too many fields. Can I have a screen with lesser fields?
•Go to Sale Option > Set Use Simple HD Customer Screen = Yes
•It will remove certain fields like street, related location and alternate address which is used to map the delivery and efficiency.
FAQ: Can I still use the function of original home delivery such as check meter in driver arrival?
•The original home delivery is build for a team where each of the activity ( order taking, dispatch and arrival ) is done by separate operator.
•The simple mode (using driver assign and driver arrival) is for a team where a single operator need to take care of ordering, despatch and arrival.
•However, we have added a field in Vehicle Master
•Check Meter in HD : Yes / No
FAQ: How to open HD report screen from Quick Mode
•Quick mode > H > it will open HD customer screen
•Press Alt + F3 to open HD Report.
FAQ: What is the package is destroyed or the customer says “I did not order this, I wanted that”
•The driver has to call the outlet and inform about the situation.
•The operator need to do the needful - i.e. void the item or order and take a new order.
