Reports & analysis tools helps you to quickly measure your front desk performance, track and measure your inventory and identify the bottlenecks that are affecting your system and performance. It further lets you develop smarter strategies that will help...
Financial accounting is a multifaceted task when we discuss it in a hotel context. Financial transactions are related to each reservation which is spread over days and links to different departments. An operational hotel generates a large volume of...
In this age of digitization, a large number of people prefer to reserve hotel rooms online, as this makes the process easy and fast, also automated. For this purpose, the website through which customers book rooms and the internal...
Food & Beverages department concerns the “food flow”, from the purchasing of the raw materials to service to the guests’ dining, concerned with the delivery and presentation of the food to the guests, after completion of the food production....
A front desk at a hospitality property is the place where a guest comes face to face with hotel staff for the first time. More often than not your guest has made a tiring journey and would like to...
If you are keen to increase sales in your retail store, here are some easy to implement tips: 1. You should have a lot of signages that indicate to the shoppers where different types of merchandise is displayed. This...
It is considered to be 7 times easier to get the customer back in your shop than to get a new customer in. So what are you doing to make your customers come back to your outlet? Here are...
A popular sweet shop (name withheld) in Kolkata is well-known for their sweets and unique concepts of gift for festive occasions like Diwali. This Dhanteras, I along with my wife went to shop some sweets and gifts for our family...
When it is business that one is talking about, there is just one God – that is the customer. A business concern’s primary duty is to look after customer satisfaction. It must provide the customer with an experience so...
Profit is one of the major catch words in business. A business, that guarantees everything, but does not make any profit, is not a business at all. Therefore, profitability in retail is an essential aspect of each and...