CRM stands for Customer Relationship Management. It is a strategy used to learn more about customer’s needs and behaviors in order to develop stronger relationships with them. Good customer relationships are at the heart of business success. In an...
80% of Sale come from 20% of Customers… Whether you call it a Fuzzy Logic or Vilfredo Pareto’s rule based on real-time statistical data. But, this is TRUE !!! Too many retailers focus on new Customers and, thus, pay...
There was a time, when retailers / shop-owners knew all their customers personally. They knew their preferences, likes and dislikes. With this knowledge, retailers were able to respond quickly to each customer individually. They were able to build friendships interacting with their...
Responding to demand requires placing a higher value on customers. Your customer’s needs should come before products, processes, or production. This idea is hardly new; many successful retail such as Wal-Mart have taken this approach for years. With FusionRetail...
It just takes a second to say "No Have" and you just lost a customer and the revenue. Consumer surveys consistently identify “we-don’t-have” or “out-of-stock" as the issue that irritates customers most about shopping. Out of stock...
